Frequently Asked Questions

Honey and arabic gum are used in our tablet manufacturing process. Cellulose is often used to give body to the powders. Calcium stearate, derived from vegetable sources, is used as a lubricant to help products release from the tooling of the tablet and capsuling machines. No artificial flavoring is ever used.

Because of the variability in sources of natural and organic ingredients, color, texture, and odor may vary from batch to batch. However, the basic formula remains constant, and quality is ensured by repeat testing.

The calcium stearate we use is derived from palm oil, which is a saturated fat, like cocoa butter, dairy fats, etc. It is approved by the FDA to be used as a lubricant and is approved for use in food products.

Yes. The gelatin is derived from bovine and/or porcine sources. Cellulose is used to make vegetarian capsules.

Yes. All of our gelatin capsules are certified kosher or pareve/parve. Pareve/parve is a classification under Jewish dietary law meaning the product has been processed so extensively that it can be considered to have been prepared without meat, milk, or other derivatives.

Yes. Some patients open the capsules and mix the contents into a food or beverage source, such as applesauce, yogurt, or a nutritional shake.

Zypan, Betaine Hydrochloride, and Cal-Amo should never be chewed because the acids may cause potential damage to tooth enamel. Chlorophyll Complex softgels will temporarily stain the teeth and turn the tongue green.

Some Standard Process supplements are designed as chewables for those who cannot swallow capsules or tablets. After chewing, taste-bud receptors tell the brain what is entering the digestive system. Tasting is considered the first stage of digestion, when salivary secretion enzymes are activated.

Our products are processed in a facility that manufactures other products containing soy, milk, eggs, wheat, peanuts, tree nuts, fish, and shellfish. The preceding statement is printed on every product label to alert extremely sensitive patients. Please read our labels carefully for any possible ingredient allergens before recommending supplements to patients who are sensitive to certain foods. While we take precautions to avoid cross-contamination by thoroughly cleaning and sanitizing equipment and cleaning production suites, it is possible that some allergen residue may be present.

Nutritional yeast, S. cerevisiae, is not pathogenic and does not cause candida or other yeast infections.

Please refer to the “Best By” date on all product boxes and bottles to determine how long a product maintains optimal quality and/or flavor. The product potency is only guaranteed through the “Best By” date. Due to varying degrees of potency, quality and/or flavor of product ingredients overtime, the “Best By” date continues to serve as the best reference for customers.

Only Peanut Butter Standard Bars continue to be made with peanut butter. Recognizing the severity of peanut allergies, Standard Process has removed peanut bran from its products and replaced it with rice bran.

The sucrose found in our products comes from natural sources such as beets and sugar cane. Sucrose, along with starch and arabic gum, is used to coat vitamin A and vitamin D (cholecalciferol), making them into a powdered form that helps prevent oxidation of these vitamins. The amount of sucrose in the actual product is very minimal.

Some products contain soybean ingredients, such as soy powder, soy nuggets, and soy protein. Soybean lecithin, a source of choline and B vitamins, is found in other Standard Process products. It acts as an emulsifier, keeping water and fats from separating in foods. Individual sensitivities to soy protein should be discussed with your doctor.

Nutrimere and Iodomere contain green-lipped mussel. Glucosamine Synergy contains glucosamine sulfate that is derived from crab and shrimp. While not a shellfish, calamari (the source of oil in Calamari Omega-3 Liquid) is in the same family and may trigger a reaction in those who are allergic to shellfish. Please consult the product labels for the complete ingredient listing on each product.

The body processes most compounds based on concentration; so the more there is, the faster your body works to process it. The key is getting the right concentration at the right time. Taking smaller amounts throughout the day allows the body to maintain a lower but more consistent amount for a longer period of time. It is more efficient for your body and more effective in sustaining the molecular mechanisms supported by the compounds in our supplements.

Consistent with our commitment to produce and sell only the highest-quality dietary supplements, each batch of marine oil is tested for potential oxidation, mercury, polychlorinated biphenyls (PCBs), and dioxin. The product is also tested for bacteria and to verify our label claims. These tests are carried out by Standard Process and third-party labs. We use this process for testing Tuna Omega-3 Oil, Tuna Omega-3 Chewable, and Calamari Omega-3 Liquid.

We also take great care in sourcing our marine-oil products. Tuna comes from the abundant skipjack and/or yellowfin tuna populations. Our calamari oil is certified as sustainable by a nonprofit, nongovernmental organization, Friend of the Sea®.

Standard Process is committed to the health-giving properties of whole food nutrition and using ingredients that have not been genetically modified. As part of this commitment, they first source ingredients from their own 623-acre certified organic farm. Certified organic farming does not allow for genetic engineering. A great majority of all raw plant ingredients used to make their products are grown on their farm. When sourcing ingredients we can’t grow on our farm, we are committed to selecting partners who offer ingredients that have not been genetically engineered. We rigorously evaluate all outside vendors and validate the raw ingredients they supply.

Order online. 

Call Customer Care: 216-681-5164

Mail to: 8140 Carrington Place, Chagrin Falls OH 44023 USA

Standard shipping is a flat rate fee of $10.  Orders $75 or more ship for free. 

Packages are shipped via UPS or FedEx.

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Orders placed before 3 p.m. CT usually ship the same day. (Note: we recommend placing orders by 1 p.m. CT, particularly on the first Monday of each month and the day following a holiday due to an increase in order volume).

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Due to unforeseen circumstances, such as weather, insufficient delivery information, strikes, refusal of delivery, etc., delivery date is not guaranteed.

All sales are final and cannot be changed after the order is submitted.

We only offer refunds if the product arrives damaged. Products received damaged must be documented with pictures and emailed with order/contact information to info@naturalhealthgateway.com to be considered for a refund.

We have added a new feature to our online store. When a product is out of stock, on the product page you will now find a button labeled "Notify Me When Available". When you click this button, a form will open. Just enter your email address and click the button. You will then be emailed once the product is back in stock. It is that simple.