Rewards Policy

Last Updated: July 25, 2026

By participating in our Rewards Program, you agree to the following terms, conditions, and limitations. This program is designed to reward our loyal health-conscious community.

 

1. Point Accumulation & Value

  • Points are earned at a baseline rate of 5 points per $1.00 USD spent on qualifying subtotals (excluding taxes, shipping fees, and external coupon discounts).

  • Points are non-transferable, hold no cash value outside of our Shopify storefront checkout, and cannot be exchanged for physical currency.

  • The DNA or Genetic Test Kits are explicitly excluded from the rewards program and will not generate loyalty points or count towards VIP tier point milestones.

 

2. Reward Redemption & Usage Restrictions

  • Points must be converted into fixed financial rewards (Store Credit or eGift Cards) within the customer portal before use.

  • To protect our operating margins, a Minimum Spend Requirement of $40.00 USD is strictly enforced on the checkout transaction where any point-based store credit is applied.

  • In compliance with our manufacturer pricing agreements, reward credits function as a payment method at checkout. Line-item product retail prices remain completely unchanged.

3. Account Activity & Point Expiration

  • All accumulated loyalty points are subject to an Inactivity-Based Expiration of 12 Months (365 Days).

  • If an account records zero purchase activity or point collection actions for 365 consecutive days, the points balance will automatically reset to zero.

  • Once point credits expire or unused generated reward codes pass their 12-month expiration window, they cannot be restored or reissued by customer support.


4. Referral Program Safeguards

  • Referral rewards are intended strictly for introducing new, first-time customers to our brand.

  • Self-referrals (including creating duplicate email accounts, matching IP addresses, or matching physical shipping addresses) are monitored by automated fraud filters. Any fraudulent referral attempts will result in the immediate forfeiture of points and potential account suspension.


5. Program Modifications

  • We reserve the right to modify point earning rates, redemption tiers, expiration windows, anything in this policy, or terminate the rewards program entirely at any time without prior liability or notification.