Subscription Management

How Do I Manage My Subscription(s) on Natural Health Gateway?

Managing your subscription(s) is easy here at Natural Health Gateway. You can manage your subscription through your Customer Account Manage Subscription page. There you can update your shipping address, skip an order, pause a subscription, cancel a subscription, add products, update credit card information, and so much more.

Keep reading to learn how to gain access to your manage subscription page and how to make changes to your subscription(s).

To make sure that your changes are applied to your next order, you must make the changes before your order is charged to your credit card on the order date. We recommend making changes the day before the order date to ensure it is updated on time. Please see our subscription policy on our Terms of Service page for details.

1. How to Log In

The first step in managing your subscription is to log into your customer account.

1. Click the following link to log in: https://account.naturalhealthgateway.com or click the Login icon on the upper right side of any page on our website.

2. Enter the email address you used for your purchases.

3. Check your email inbox for a 6-digit verification code. It usually arrives within a minute. If you don't find the email, please check your spam or junk email folder.

4. Enter the 6-digit code into the login screen boxes to enter your account portal.

5. On the left side of the screen, select the option "Manage Subscriptions" link. You will then see the subscription management page. Please note that while the location to access your subscriptions is now in the new customer accounts portal, the page may look a little different, but the functionality is the same. 

2. Manage Subscriptions

On the manage subscriptions page, you will see a list of your subscriptions by their state, including "Active", "Pause", and "Cancel". To see your active subscriptions, click the "Active" button. To see your paused subscriptions,  click the "Pause" button. To see your canceled subscriptions, click the "Cancel" button.

For customers that have auto deliver orders with different delivery frequencies, they will have different subscriptions. See the subscription id numbers on the left side.

On the right side of each subscription row (shown in image above), you will see a blue pencil icon link (circled in red in above image). Click the pencil icon to take you to the individual subscription page where you can make changes to the subscription.

On the part of the page shown, you have button options to "Skip next order", "Pause" the subscription, or "Cancel" the subscription.

You can also add a note for your next order. Enter the text in the box provide and click the "Submit" button to save the note.

The next order date is displayed at the top left side, and the billing cycle (delivery frequency) is displayed below that.

3. Change the Order Date and Delivery Frequency

To change the order date and/or the delivery frequency, click the pencil icon next to the "Next order" in the top right side (see picture in previous picture above). A window will pop up where you can change the order date and/or the delivery frequency labeled as "Billing Interval". Click the "Update" button when done to save any changes. To discard changes, click the "Cancel" button.

4. Subscription Products

Next, scroll down to the subscription products section, as shown. Here you will see all the products currently in your subscription, recurring and one-time purchases. For each product, you will see the product name, quantity, price and delivery frequency. 

You can change the quantity by clicking the "+" or "-" options, in the quantity section, and then click the "Update" button to save the change.  

To delete a product, click the "..." (ellipsis) button (see red arrow above this button on picture below). 

After you click the ellipsis button, an option "Delete Product" will appear (see picture below). Click this option to delete the product. 

Below the list of products, you find information about the subscription and previous subscription orders.

5. Add More Products

To add new products, scroll down to the bottom of the page to the "Add more products in subscription, as shown below. You can either scroll down manually and click the "Add more products" button below the product you want, or you can type the name of the product into the "Add more Product" search bar, and hit the enter button to start the search. You may need to wait 30 or more seconds for the search to find the product. Then click the "Add more Product" button below the product. 

6. Change Your Payment Method

Scroll down on the page to the "Payment method" section to update your credit card details, like changing your card number, expiration date, billing address, and more. 

To make changes to your payment method, click on the pencil icon on the right side. (see red arrow in the image below).

A popup window will appear, click the "Update" button to continue to make changes, and click the "Cancel" button to stop making changes to your payment method.

If you click the "Update" button, a temporary message will be display, as shown below, and an email will be sent to your email address with a link to update your credit card information. 

NOTE: If you don't find email, please check your spam or junk email folder. This is one area that we cannot update for customers.

7. Apply Discount Code

Scroll down to the discount management section, just below the payment method section, to add discount code to your subscription. Enter a valid discount code and click the "Apply" button to save it. Please note that not all discount codes can be combined with subscriptions since they are already discounted. 

8. Change Shipping Address

Just next to or below the billing address section is the shipping address section. To change your shipping address, click the pencil icon (see the right side of the image above).

A pop up window will appear, as shown below.  Enter the changes you want and click the "Update" button to save the changes. Click the "Cancel" button to cancel all changes. 

9. I Need Help With My Subscription

If you still have question about your subscription or need help modifying your subscription, don't hesitate to reach out to us via the information on our contact page. We are always glad to help you. 

Please remember that when asking for help with changes to your subscription, that you must ask us before your next order is charged to your credit card on the order date. Therefore, we recommend requesting changes by the day before the order date to ensure it is updated on time. The sooner the better. Please see our subscription policy on our Terms of Service page for our subscription policy details.

Natural Health Gateway
If you found this article on customer subscription management helpful, please take a look at our products. You will find high-quality natural supplements and products for all health interests, including Standard Process, MediHerb and Pet products.

If you would like to about the benefits of our Subscribe and Save subscription program, check out or article The Benefits of Subscribe and Saving with Auto Deliveries. Reach out to us on our contact page if you need help finding vitamins, minerals, and herbal supplements for your health interests. Shop now.