Access & Manage Your New Customer Account

Welcome to our upgraded, secure account portal! We have updated our system to make tracking your orders and managing your subscriptions completely password-free.

You no longer need to remember a password or create a formal account. Everything is tied directly to your email address.

➡️ How to Log In (Step-by-Step)

Whether you had a password-protected account with us before, usually check out as a guest, or have an active subscription, follow these steps to log in:

1. Visit the Accounts Login Page: Go to https://account.naturalhealthgateway.com.
2. Enter Your Email: Type in the exact email address you used for your purchases. (Note: To keep your data secure, we now require email logins only; phone number logins are no longer active).
3. Retrieve Your Secure Code: Check your email inbox for a 6-digit verification code. It usually arrives within a minute.
4. Enter the Code: Type the 6-digit code into the login screen to instantly enter your dashboard.

📊 Navigating Your Dashboard

Once you enter your portal, you will see a clean, simple layout divided into three main areas:

🗒️ Orders

• View your entire purchase history and tracking details for recent shipments.
• Click on any individual order to view fulfillment status.

👤 Profile

• Update your contact information, default shipping addresses, and saved details.
• To change your account email address: Navigate to this section, click edit next to your email, and verify the change via your inbox.

🔄 Subscriptions & Billing

Click the Subscriptions tab or click Manage Subscriptions next to an eligible order to open your dedicated subscription hub. From here, you can:

• Update Your Credit Card: Click on Payment Method or Card Details to securely update or replace an expiring credit card for your recurring orders.
• Modify Deliveries: Swap products, skip an upcoming delivery, change your shipping frequency, or pause your subscription instantly.

⚠️ Important Note for Phone Number Only Logins

Because our new secure portal requires email-only verification, phone-number-only logins will no longer work. If you have an active subscription or order history, but never linked an email address to it, please reach out to our customer care team at info@naturalhealthgateway.com. Provide us with your email address and we will add it to your profile, as soon as possible, so you can log in using our new 6-digit secure code system.

📧 We are here to help!

If you have any trouble finding your past orders, locating your subscription details, or receiving your 6-digit login code, simply reach out to us at info@naturalhealthgateway.com. We can quickly verify your information and get everything sorted for you right away!

🔎 Frequently Asked Questions (FAQ)

Q: I had an account before this change. Do I need to create a new one or reset my password?

A: No. Your existing account history has been automatically migrated. You do not need a password anymore. Just use the step-by-step login instructions above with your registered email.

Q: I usually check out as a guest. Do I have an account?

A: Yes! The new system automatically compiles your history in the background under your email address. You do not need to register. Simply log in with your email address to see your past orders.

Q: I can't log in because I am not receiving my 6-digit verification code. What should I do?

A: First, check your spam, junk, or promotions folders. If it is still missing after a couple of minutes, ensure you spelled your email address correctly on the login page, or contact our support team to verify the email on your file.

Q: I have a subscription but I don't see it in my dashboard. What happened?

A: This usually happens if you checked out using a different email address than the one you used to log in. Please contact our support team, and we can quickly locate your subscription and link it to your preferred email address.